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Razor - a College Hill Company
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Training - Crisis TrainingRazor’s senior executives have, between them, four decades of experience in handling crisis and issues for clients in a range of sectors, including the food, chemical, health and consumer goods industries. We’ve put that experience to good use and developed a series of crisis training courses that draw heavily on real case studies. Courses are tailored to meet delegates’ needs - we always carry out detailed precourse assessments before creating training modules and courses to ensure they’ll hit the aims and objectives of our clients. Examples of the crisis training courses offered typically by Razor include: If you have a specific requirement and don’t see it listed here, then contact chris.woodcock@razor-pr.com or call her on 01869 353801.
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Crisis management for frontline staffIn a crisis situation, a company or brand’s reputation lies in the hands of those in the frontline. A badly managed call by the switchboard, or failure to deal appropriately with a bomb threat or invasion of a pressure group onto a company’s premises, for example, can lead to failure at the first hurdle. This course is designed for receptionists and switchboard operators. It gives practical advice on what to do in the event of a crisis, how to handle aggressive calls, how to handle media calls in a crisis and how to deal with stress. We also offer similar training for security staff in conjunction with our alliance member who is expert in security issues. |
