Razor - a communications consultancy, specialising in crisis, risk & issues management
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Razor - a College Hill Company

Services - protecting reputation

Prepare

Audit/health check

Risk assessment

Scenario planning

Positioning development

Manual development

Resource creation

Training

Simulations

Issues monitoring

Influencer relations

Media relations

Handle

Strategy and facilitation

Crisis centre coordination

Partner coordination

Press office support

Internal communications

External communications

Risk reviews

Crisis media training

Crisis team coaching

Repair

Debrief and evaluation

Procedure and resource review

Relaunch and remedial communications

Refresher media training

Strategy development

« Return to Crisis & Issues Wheel

Strategy development

The learning, perceptions, affected reputation and reactions from customers, suppliers, competitors and other stakeholders may require a complete review of strategy. If this is needed, Razor will work with the senior team to ensure that this is effectively translated into a communications strategy which is reassuring as well as credible. This process will involve a full review of all relevant stakeholders and a recommendation about how to improve reputation with each.